Case & Candle · Purchase terms

One case. One payment.

These terms apply to When You Hear My Voice. The case is currently sold to customers in the United Kingdom and United States at the GBP or USD price shown before payment. Eurozone sales will open after the relevant tax arrangements are in place.

What your purchase includes

One purchase gives you 12 months of browser access from the purchase date, with unlimited replay during that period. You may play alone or with one other person sharing the same screen. The purchase does not permit sharing access links, reselling access, publishing the case or distributing its text, artwork, solution or files.

The case is an original online murder mystery for adults, with twelve evidence records, three acts, optional hints and a complete ending. It requires a modern browser and an internet connection. Progress is saved in the browser when storage is available; it is not a cloud backup and may not follow you to another device.

Immediate digital access

Before checkout, you must actively agree that digital access begins immediately after payment and acknowledge that, once supply begins, you lose the statutory 14-day right to cancel the digital-content purchase where that rule applies. This agreement is separate from accepting these purchase terms.

This does not remove the Case & Candle refund promise below, or your legal remedies if the digital content is faulty, misdescribed or not supplied with reasonable care and skill.

Our 14-day refund promise

If the case is not right for you, email hello@payprecision.co.uk within 14 days of purchase and ask for a refund. We will refund the purchase price to the original payment method and end access to the case. This goodwill promise applies even after you have started playing and is additional to your statutory rights.

Your legal rights

Nothing in these terms limits rights that consumer law does not allow us to exclude. Depending on where you live, faulty, unavailable or misdescribed digital content may entitle you to a repair, replacement, price reduction, refund or other remedy. Contact us with the checkout email and a short description of the problem so we can put it right.

Price and payment

The price and currency shown in Stripe Checkout are the amount you agree to pay. Payment is processed securely by Stripe. We do not receive your full card number. Access is supplied when Stripe confirms payment; some payment methods can take longer to confirm.

Support

Email hello@payprecision.co.uk for purchase, access or gameplay help. We aim to reply within two business days. Please do not send card details, passwords, access tokens, story answers or private information that is not needed to resolve the issue.

The story includes murder, coercive control and intimate-partner abuse, without graphic descriptions or imagery. Read the case introduction and playing guidance before buying.

Seller

Case & Candle is operated by PAYPRECISE LTD, registered in England and Wales. Contact: hello@payprecision.co.uk. These terms were last updated on 21 September 2026.